Click on the button below and follow these steps:

1. Select 'Book appointment'
2. Location: Choose your preferred location online, outside, or in the office
3. Service: Select the 60-minute session
4. Date and time: check your diary and mark your preference
5. If you're new to the client portal, please follow the steps to register as outlined in 'How do I book a consultation?'. If you're already registered, just log in as usual.
6. Review the appointment summary
7. Click 'Book Now'

You'll receive a confirmation email for booking the appointment, as well as a 48-hour reminder email.

Therapy is charged at a rate of £60 per session. Session frequency can vary where appropriate, but sessions are typically held on a weekly basis to start.

I see therapy as a collaborative process. While some services offer a set number of sessions, I generally work on an open-ended basis. Following the first session, we'll regularly review the work at a frequency that matches your pace, typically every 4-6 weeks. Some folks come for a short time, 6 to 12 sessions, to focus on a specific challenge. While others find the rhythm of long-term regular sessions supportive for their needs and goals.

At present, I don’t work directly with insurance providers in the UK. Sessions are self-funded, with payment due in advance. Some insurers may reimburse you for out-of-network therapy. Your client portal will have a record of all session invoices, which you can access 24/7.

Yes. I offer a limited number of reduced-rate spaces to help make therapy more accessible. These spaces are managed through a waitlist. If cost is a concern, please let me know, and I’ll be happy to discuss options or signpost you to other local low-cost counselling services.

In alignment with the payment policy, I kindly ask that you notify me of cancellations at least 48 hours in advance. You'll receive a reminder email 48 hours before your scheduled session to help with this process. Two days' notice helps support flexibility for all clients of Willow & Thyme.

For sessions cancelled within the 48-hour window, the full session fee remains due. That being said, we will always prioritise rescheduling sessions within the same week, where possible.

• Rhythm & Roots: Walk-and-talk ecotherapy sessions take place in public green spaces in Cheltenham. Just a short drive or bus journey from the town centre, the southwest side of Cheltenham offers rolling fields and stunning views.

• Rested & Rooted: In-person, office-based sessions are held in the Cheltenham Counselling Rooms on 10 Bath Street GL50 1YE.

Therapy sessions last 50-60 minutes.

Each session offers the opportunity to reflect on what matters most to you. Some people come with a clear focus, while others wait to see what unfolds. We work at your pace, whether that’s through talking, emotional expression, silence, or noticing how things feel in the moment. I listen closely, ask thoughtful questions, and offer gentle reflections to help you explore your thoughts, feelings, and patterns.

The aim is to find a sense of safety within yourself, so that we can begin to challenge long-held beliefs and narratives that may be ready to shift or change.

Yes, I offer telehealth counselling both online and over the phone. Online therapy via Zoom is integrated into the same system where you manage sessions and invoices. You do not need to register separately for Zoom.

It’s completely normal to wonder whether therapy is making a difference. Progress can take time, and at different points it may feel slow or unclear. If something isn’t working, I encourage you to bring it into our sessions; we’ll talk openly and adapt the pace, focus, or style of our work.

Therapy is a collaborative process, and your feedback is essential. Sometimes it takes a few sessions to find a rhythm, or we may discover that a different approach would serve you better. Often, we learn just as much, if not more, from what doesn’t feel helpful as from what does.

If you or I decide another therapist or modality might be a better fit, I’ll support you in that process and, where possible, provide referrals. All stages of therapy, even when they feel uncomfortable, should always remain a safe and supportive space for you.

Confidentiality is a foundational aspect of therapeutic work. Information gathered concerning your identity, personal details, and the content of the work is held with respect and trust. Sessions may not be recorded without prior agreement from both client and therapist.

Confidentiality is limited by the following legal and ethical exceptions:

• Risk of harm to yourself or others
• Drug trafficking
• Money laundering
• Terrorism
• Safeguarding children and/or vulnerable adults
• Court order